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FAQ

Where can I buy tickets for upcoming shows?

The fastest way to purchase tickets is through www.townballroom.com. Tickets can also be purchased in person at our box office Monday through Friday 12pm – 5pm. Our box office is also open the night of shows.

I have tickets at will call when can I pick them up?

Your tickets will be available for pickup at Will Call the night of the show. If you’d like pick them up before the show date, please call the Box Office at 716.852.3900

Where can I park?

Parking on Main St. and Washington directly behind the venue is free after 5pm. If street parking is not available we suggest parking in the M&T bank lot at Washington and Chippewa. Pricing will depend on scheduled events.

What are the age restrictions at the Town Ballroom?

No one under 12 admitted. Patrons under 16 will need a parent or a legal guardian to attend (unless otherwise posted). On occasion, certain events can be 16 and over and 18 and over only. Always check the website for event age restrictions.

Do I need an ID to enter the venue?

You will need Government issued identification to enter the building the night of the event. If you do not have a drivers license or passport,  you must provide some sort of government ID alongside a photo ID. Minors must also provide some sort of identification whether that is a school ID or copy of a birth certificate for security purposes. 

What is your refund policy?

All sales are final. There are no refunds. If a show is canceled or postponed you will receive information on how to get a refund on the tickets bought for that event.

Does the Town Ballroom have a handicapped section?

Absolutely. We ask you to email townballroominfo@gmail.com with ADA requests. Please send requests in at least a week in advance to ensure a seat. 

Do you have an ATM?

Yes

Do you have a Coat Check?

Coat check is available for most events for $3. 

What time does the show start?

Schedules may vary so we suggest arriving close to when doors open. Music typically starts around 1 hour after doors. We highly encourage seeing all opening acts! 

Can I leave once I enter the venue?

No re-entry

What is your bag policy?

No large bags or backpacks. All bags subject to search upon entry. 

Do you allow Smoking?

Cigarettes and the use of e-cigarettes is prohibited indoors by New York State. We do offer a smoking section in the front of the building.

What are your policies regarding photo/video/audio?

Photo and audio recording is dictated by the artist performing. Check with venue the day of the show.

Is Town Ballroom available for private events?

All questions concerning availability and pricing for private events can be sent to townballroominfo@gmail.com

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