Where can I buy tickets for upcoming shows?
The fastest way to purchase tickets is through www.townballroom.com. Tickets can also be purchased in-person at our box office for discounted fees Wednesdays, Thursdays & Fridays from 12pm-5pm. Our box office is also open the night of shows.
I have tickets at will call when can I pick them up?
Your tickets will be available for pickup at Will Call the night of the show. If you’d like pick them up before the show date, please call the Box Office at 716.852.3900
Can we purchase Outer Harbor tickets at Town Ballroom?
Yes! We offer tickets to most events at Outer Harbor Live at Terminal B.
Is there seating available?
Town Ballroom is a General Admission standing venue. If you need ADA accommodations please see below.
Does the Town Ballroom have Accessible Seating?
Absolutely. We ask you to email townballroominfo@gmail.com with ADA requests. Please send requests in at least a week in advance to ensure a seat. If you are not disabled but looking for a seat, we offer a limited amount of seated upgrade add-ons. Please call the box office for more info.
Where can I park?
Street parking on Main St. and Washington directly behind the venue is free after 5pm. If street parking is not available we suggest parking in the M&T bank lot at Washington and Chippewa. Pricing will depend on scheduled events.
What are the age restrictions at the Town Ballroom?
Absolutely no one under 12 will be admitted. Patrons under 16 will need a parent or a legal guardian to attend (unless otherwise posted). On occasion, certain events can be 16 and over and 18 and over only. Always check the website for event age restrictions.
Do I need an ID to enter the venue?
You will need Government issued identification to enter the building the night of the event. If you do not have a drivers license or passport, you must provide some sort of government ID alongside a photo ID. Minors must also provide some sort of identification whether that is a school ID or copy of a birth certificate for security purposes.
What is your refund policy?
All sales are final. There are no refunds. If a show is canceled or postponed you will receive information on how to get a refund on the tickets bought for that event.
Do you have an ATM?
Yes
Do you have a Coat Check?
Yes. Coat check is available for most events for $3.
What time does the show start?
Schedules may vary so we suggest arriving close to when doors open. Music typically starts around 1 hour after doors. We highly encourage seeing all opening acts!
Can I leave once I enter the venue?
No re-entry
What is your bag policy?
No large bags or backpacks. All bags subject to search upon entry.
What is your policy on “camping” in line?
While Town Ballroom generally discourages “camping out” in line, we understand the excitement of seeing your favorite artists up-close. We ask that you do not arrive any earlier than 12 hours prior to doors.
Town Ballroom does not recognize, endorse, or enforce any fan-policed numbering or line-holding systems. These systems confer no priority or rights at entry.
This policy does not apply to early entry or VIP packages sold by the artist.
Do you allow Smoking?
Cigarettes and the use of e-cigarettes is prohibited indoors by New York State. We do offer a smoking section in the front of the building.
Is there a lost & found?
Town Ballroom is not responsible for any lost or stolen items. If you think you lost something in the venue, please give us a call at 716-852-3900 and we will check to see if the item has been located.
What are your policies regarding photo/video/audio?
Photo and audio recording is dictated by the artist performing. Check with venue the day of the show.
Is Town Ballroom available for private events?
All questions concerning availability and pricing for private events can be sent to townballroominfo@gmail.com
